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OneLink™ Voice — FAQ
This is a list of questions frequently asked by customers considering OneLink Voice service. If you have additional questions, please feel free to call our Home Office sales department at 1-800-890-5214.
Check here to view all questions and answers.
- Getting Started
- Is OneLink Voice available in my area?
OneLink Voice is available in most metropolitan areas. Call 1-800-890-5214 to see if it's available where you live.
- How much does OneLink Voice cost?
OneLink Voice is a bundled voice and broadband service. The total monthly price starts at $83.90. A detailed breakdown of all costs is provided below.
Voice costs:- $27.95 per month
- $40.00 one-time activation fee
- $15.95 one-time shipping & handling fee
- Starting at $55.95 per month
- $99.00 one-time installation fee
- Free hardware after $99 mail-in rebate
- What equipment do I need to use OneLink Voice?
You will need a phone adapter and DSL modem (both provided by Speakeasy), as well as a standard home telephone.
- How is OneLink Voice installed?
It's easy. After you order the service, we handle the rest. We'll send you an installation kit that includes a telephone adapter for each line you order and quick-start instructions. You simply plug your phone and your DSL modem into the adapter, and you're ready to make and receive calls. If you order two lines, you can plug both phones into one adapter. (Please note that processing your order may initially take three to four weeks.)
- Do I need to buy a new phone?
No. Our adapter works with most traditional phones.
- Does OneLink Voice support multiple phones?
Yes, you can order up to two lines, and each line will have its own phone number.
- Can I keep my phone number?
Yes. Our service enables you to keep your current phone number if you choose. This process is also known as Local Portability, or LNP. If you choose to keep your current phone number but can't wait to get started using the service, we can also provide you with a temporary phone number while we are conducting the LNP process for you.
- Can I cancel my phone line when signing up for OneLink Voice?
OneLink Voice includes a OneLink ADSL connection. This is a dedicated DSL connection that does not require a local phone line. Therefore, you are free to cancel your local phone service.
NOTE: Once you have canceled service, you will no longer be able to port this number to your OneLink Voice service, when LNP becomes available.
- Is OneLink Voice available in my area?
- Using OneLink Voice
- Can I surf the Web while talking on the phone?
Yes. When users follow our installation guidelines, our network, VQ Technology and Telephone Adapter give voice calls a higher priority than data, ensuring high call quality when you surf.
- Can I take my telephone adapter with me when I travel?
Unfortunately, no. Your Telephone Adapter and voice service are configured to operate on your DSL line alone so that we can optimize the quality of all your calls and properly route 911 calls to the appropriate emergency services (see 911 Dialing). However, you can use the Remote Office feature to take your voice service with you on the road.
- Is my calling restricted to those who also have Voice over IP service?
No, with OneLink Voice, you can call anyone, anywhere.
- Can I call internationally?
Yes. Your service includes unlimited calling to 22 countries and great rates on other international calls. See a full list of rates here.
- What features are included with OneLink Voice?
OneLink Voice delivers the same must-have features you probably use daily, including voicemail, call waiting, caller ID, and more . plus a full set of advanced web-based features. See all features here.
- Can OneLink Voice easily integrate with my home network?
Yes. OneLink Voice is compatible with all common local area networks (LANs).
- How do I access the web tool?
The OneLink Voice web tool is available at any time via direct link.
- How do I access my voicemail?
With OneLink Voice, you can access your voicemail a variety of ways:
- Directly from your home phone that is connected to your Telephone Adapter (TA).
- Remotely from any phone by calling your phone number.
- By email - voicemails can be delivered as attachments to any email address
- What if I am out of town or out of the country? Will people calling me need to dial a long distance or international number to reach me?
No. With the web tool, you can forward your calls to any number. Your callers will be charged the same as if you were at home. You will be charged only if you route the call from us to a number that is not included in the 48 states and 22 countries to which you can make unlimited calls.
- Can I surf the Web while talking on the phone?
- Reliability, Security, and Quality
- If my DSL connection goes down, will I lose my voice service?
Yes. If that would present an emergency for you, we recommend keeping a mobile phone on hand.
- Is Speakeasy Home VoIP secure? Can hackers listen to my conversations?
Unlike other providers, we carry our voice service exclusively over our private, dedicated broadband network and the networks of our partners without coming anywhere near the public Internet. Your privacy is ensured.
- Does OneLink Voice deliver the same voice quality as my traditional phone company?
Yes. Our network and unique VQ Technology assigns a higher priority to calls than to data, ensuring call quality. It also means normal web surfing won't affect the quality of your calls.
- Does OneLink Voice support 911 emergency calling?
Yes. All calls to 911 will automatically be routed to your local Public Safety Answering Point (PSAP) along with your caller ID information and address (if the PSAP supports automatic address delivery).
Please Note: Traditional 911 dialing is not possible in the event of a power loss or loss of connectivity. We suggest that you keep a UPS (Uninterruptible Power Supply) connected to your telephone adapter and DSL modem to minimize the effect of power outages on your phone service, and we recommend that you always keep a cell phone as backup for emergencies. Please review our Terms of Service carefully for details about 911 and E-911 dialing.
- If my DSL connection goes down, will I lose my voice service?